This Policy applies to StopMail paid subscriptions and paid trials purchased through the live checkout at stopmail.cc. The operator is StopMail. Send refund and billing questions to [email protected]. Subscription fees and trial fees are generally non-refundable, subject to the exceptions and goodwill refund conditions below.
1 Refund eligibility
Subscription fees and trial fees are non-refundable, except: (1) duplicate, incorrect or unauthorized charges; (2) a material failure of the service attributable to us that is not remedied within a reasonable time; (3) refunds required by applicable law.
As a goodwill exception, your first regular payment may be refunded if you request it within seven days of the charge and fewer than 10 successful unsubscribes were completed in that billing period.
The first regular subscription payment means the first charge for a regular paid subscription on that StopMail account, including the first charge after a trial or a promotional period. Related taxes are handled under applicable law and the original transaction.
2 Trial fee and cancellation
The trial fee purchases access for the trial period shown at checkout. It is not a free trial or a verification charge and does not automatically count toward a later subscription fee. Except where an exception below or the law applies, the trial fee is not refunded if you cancel early, do not connect a mailbox or do not use the features.
Cancel before the trial-conversion time shown at checkout and in your order confirmation to avoid the regular subscription charge. After timely cancellation, trial access normally continues until the trial ends. If the first regular payment has already occurred, the exceptions and goodwill refund conditions in section 1 apply. This does not automatically refund the trial fee.
3 Renewals and promotional orders
Except under section 1, non-use, forgetting to cancel or stopping mid-cycle does not qualify for a refund or a daily prorated refund. This also applies to subsequent renewals. Sections 4 and 6 and applicable law may require a different result. Cancellation stops future renewals and normally preserves access for the paid period.
A refund does not create a cash value for a coupon or automatically extend, reset or combine offers. Accepting a retention offer does not prevent you from canceling future renewals or require you to waive an existing refund claim or consumer right.
4 Billing errors and service problems
Contact us about duplicate charges, incorrect amounts or discounts, charges after effective cancellation, or charges without the relevant authorization. We will correct or refund amounts confirmed to be erroneous. This Policy does not restrict any lawful dispute rights you may have.
If a service is not supplied, materially differs from what was promised at purchase, or has a substantial fault, we will provide remedies required by law, which may include correction, repeat performance, an appropriate price reduction, cancellation or a refund. The seven-day goodwill refund period does not limit those remedies. A single sender’s delay, temporary provider rate limiting or a missing user permission is not automatically grounds for a refund, but this does not remove responsibility for our own failure to perform.
If a test or preview environment has no live purchasing but you see a suspected StopMail charge, report it promptly so we can verify its source. A preview page is not payment authorization.
5 How to request a refund and how it is processed
Email [email protected] from your purchase account email and include the order number if available, charge date and transaction you want refunded. State whether your request concerns the goodwill exception or one of the exceptions in section 1, and provide the relevant details. Do not send mailbox passwords or OAuth tokens.
For the goodwill exception in section 1, the seven-day deadline is assessed when we receive a request that reasonably identifies the account and transaction, not when support replies or completes review. Requests concerning duplicate, incorrect or unauthorized charges, a material failure of the service attributable to us that is not remedied within a reasonable time, or refunds required by applicable law are assessed under the corresponding exceptions in section 1 and are not limited by the seven-day goodwill deadline. We may ask for necessary missing information. You may also use an in-account refund control if provided. Accepting a coupon, giving a cancellation reason or contacting us repeatedly is not a condition of an eligible refund.
For approved refunds, we will communicate the decision and relevant progress without promising an unverified fixed arrival time.
When a subscription charge is fully refunded, paid access for the refunded period ends and future renewal of that subscription stops, unless you expressly request and agree to another lawful arrangement or applicable law requires otherwise. If you only inquire about a refund without requesting cancellation, or a refund is declined, separately confirm that future renewal has been canceled.
6 Mandatory consumer rights
This Policy is an additional commercial arrangement. It does not exclude withdrawal rights, conformity guarantees, digital-service remedies or other non-waivable rights under applicable law. The trial-fee and renewal non-refund rules are subject to those rights.
If you are an EU, EEA or UK consumer with a statutory right of withdrawal, you can generally withdraw within 14 days after the contract is concluded, subject to local rules and exceptions. The commercial trial is distinct from this statutory period. Starting a trial, running a first scan or using a feature does not automatically remove all withdrawal rights.
If you expressly request service to start before the statutory withdrawal period ends and we meet the required legal information and other conditions, a later withdrawal may allow us to charge only a lawful and reasonable proportion for service supplied up to withdrawal. An exception for a fully performed service applies only if all legal conditions are met. One scan does not fully perform an ongoing subscription.
7 Cancellation and policy updates
A refund request and cancellation of future renewal are related but different actions. Cancel through the account’s subscription management control or email an identifiable cancellation request to [email protected]. The Subscription Terms govern cancellation. Unsubscribing from marketing emails, disconnecting a mailbox or uninstalling browser software does not automatically cancel a paid subscription.
Changes to this Policy apply to future purchases after legally required notice and do not retrospectively remove accrued refund rights. Operator: StopMail (trade name). The contracting entity and its registered address are shown on your order confirmation and invoice, and are available on request at [email protected]. Website: https://stopmail.cc. Refund and subscription contact: [email protected].